FAQ

Here is the listing of 2024 Chinese public holidays

• New Year: Jan.1
• Spring Festival: Feb.10-Feb.17
• Tomb-Sweeping Day: Apr.4-Apr.6
• Chinese Labor Day: May.1-May.5
• Dragon Boat Festival: Jun.10
• Chinese National Day: Oct.1-Oct.7

Note:
During these public holiday dates, all shipping companies are closed. Please allow extra time for any rush orders that are needed in holiday periods because of the shipping situation.

What is a Hot-Fix transfer or Rhinestone Motif?
"Hot-fix" refers to elements with heat activated glue that requires heat to bond it to fabric. The finished design has many names. It is called a "heat transfer", "transfer", "hot fix transfer", "rhinestone heat transfer", rhinestone motif", or "crystal transfer". The "transfer" portion of the name refers to the fact that with heat and pressure, the design is transferred to fabric.

What elements do you offer?
We offer Swarovski, DMC stones, lead free stones, Korean stones, rhinestud, nail heads ( round and shaped), antique metal ( round and shaped), half round studs, epoxy faceted, pyramid, glitter, sequins, transfer tape, templates, patches (embroidered, felt, chenille) and heat transfer.

What is a Swarovski crystal?
Swarovski is the brand name for a range of precision-cut crystal glass produced by Swarovski AG of Wattens, Austria. It is more brilliant than a Korean rhinestone and is therefore more expensive.

What is a rhinestud?
Rhinestuds are metallic; however, they are faceted to take on the shape of a rhinestone or crystal so they do sparkle.

What is the difference between a rhinestone, crystal and rhinestud?
Rhinestones, the most commonly used element, are made from glass. They have luster and work well for most projects. Rhinstud are metallic and have a rhinestone shape but less sparkling than rhinestones and also less expensive than rhinestones. Swarovski Crystal Elements are the most expensive element. Because of their patented cutting process, that product has the most sparkle of any hot-fix rhinestone. It is also available in most colors.

How long will my rhinestone transfers last?
If cared for properly and applied correctly, the design will last the life of the garment.

What are your charges for custom designs?
There is no setup or design fee for custom designs that meet our MOQ no matter how complex the design. We charge according to the quantity, type, and color of the hot-fix product requested. The number of different products within a design also affects the price. Shipping fees are quoted separately.

Do you out source the designing or manufacturing?
No, all steps from designing through production are done at the PrettyDecals facilities.